By Helen Dumont, Executive Director, Human Resources APC Hospitality
At APC Hospitality, our people are everything. In my position, I’m fortunate to be right at the heart of what makes APC so special—our team.
From the front door greeters to our experienced valet associate managers, concierges, and security specialists, every single role is essential to creating the exceptional hospitality experiences we are known for. Days for the HR team are full and fast-paced. Here is a look at what a typical day looks like —and how we are working every day to connect with future members of the APC family across New Jersey, New York, Connecticut, Maryland and many East Coast locales.
Morning: Where the Day—and the Talent Search—Begins
Most mornings, team members arrive with coffee in hand, diving straight into our employment platforms. Monitoring job postings on networks like Indeed, LinkedIn, and other recruitment boards, making sure APC listings are reaching the right people in the right places. Currently, we are focused on filling several key roles:
- Valet Parking Associates
- Supervisors
- Concierge
- Front Door Greeter
- Security Specialists
- Shuttle Drivers
My task for today is looking to fill those available positions in the Essex and Hudson Counties of New Jersey. APC HR team members are looking for character, enthusiasm, and that special “hospitality” something that says, “This person will thrive at APC.”
Midday: From Screening to Scheduling
By mid-morning, the recruiters narrow down the pool to the strongest matches, and that takes a combination of instinct, experience, and a clear understanding of what each property and position requires.
Once identified applicants are in the mix, interviews are scheduled—some by phone, others via video, depending on the person and the role. This process is personal and supportive. It’s not just about evaluating candidates—it’s about helping them see what a career at APC could look like.
Afternoon: Connecting One-on-One
Afternoons are usually packed with interviews. These important conversations set the stage. Getting to know someone beyond the résumé—hearing their story, their goals, their personality—it’s inspiring.
Between interviews, the team finds time to chat. We’re always looking ahead, making sure we place just the right person into the mix, not just for today but for what’s coming next. Meeting and exceeding client expectations is always on my mind.
Why This Work Matters
Every person hired by APC is someone who will shape a client’s experience, represent our company’s values, and grow within our organization. That’s a huge responsibility which is not taken lightly and plays to our company mission statement “creating the perfect first and last impression”.
The recruitment, hiring and on-boarding process has a direct impact across our residential, commercial, and other locations in NJ, NY, CT and MD. We see it in the smiles of new team members on their first day, in the confidence of a concierge greeting residents, or the quiet professionalism of a security specialist ensuring safety and peace of mind.
APC is a hospitality company with a strong emphasis on hospitality, concierge, greeters and security. But that is not all. To think, it began 40 years ago with valet parking associates and continues with valet parking associates and so much more!!!
Join Us
I’d love to connect. Visit our careers page to explore current openings and apply. Whether you’re just starting out or bringing years of experience, there’s a place for you here at APC. If you’re passionate about service and ready to be part of a team that values excellence,
Hope to meet you soon,
Helen Dumont
Human Resources & Executive Director