Hotels

Welcome to APC’s Suite of Services

This unique combination of extraordinary service, state of the art technology, professional management and an extensive understanding of logistics elevates our services to an art. By virtue of APC’s extensive experience and training, our dedicated team represents a best in class approach to every relationship defined as “The APC Way”. We stand as true partners with premier hotel brands, elevating every experience.

Valet Service, Front Desk Service & Front Circle Management

APC staff are courteous and pleasant public relations professionals. Clientele are always welcomed with a courteous scripted greeting. Employees present as professionals impeccably groomed and neatly attired. Uniforms and name plates identify positions and can be customized.

Valets have a minimum of 2 years driving experience. The valet experience can be customized to use contactless & ticketless solutions to vehicle retrieval. Front Desk personnel are not only the first impression to the hotel; they help maintain a secure and safe environment. Front desk personnel screen all guests, contractors and vendors. Technology is utilized and we have extensive experience with front desk software as well as development of Operating Practices. Front Circle Management is a unique service combining both front door and valet service. Our staff manages front circle vehicular and pedestrian traffic while assisting with the check in process. All employees present as hotel ambassadors, properly greeting all and carry out well defined job duties.

Training

All employees are trained through APC’s award-winning Certification Program. Employees receive a minimum of 4 hours classroom training which covers introductions/overview, all APC policies and practices as well as position specific training. Hospitality Performance is a classroom topic for all personnel. Dependent upon the position outline, there is 8-16 hours of on-site training. Time is spent on customized defining goals, objectives and position specifics.

Management

APC provides high quality administrative support. Our office is open 6am-7pm, seven days a week including holidays. Management services are available 24 hours a day.

Command Center Operation

Dispatchers confirm attendance/arrival time for all personnel. On site camera feed is monitored. Real time information is shared with Location Managers, Operations and Human Resource Personnel as needed.

Chief Executive Officer & Founder
Ellis M. Dumont
Executive Director, Human Resources
Helen Dumont
Managing Director, Operations/Equity Partner
Bisi Bamigboye
EVP/General Counsel
Greg Kost
Regional Director/ Equity Partner Southeast Region
Brooks Ellis
Director Special Projects/Claims Examiner
Darrin Smith
Accounting Director
George Melada
Manager, Client Care & Team Building
Kaddy Vei
Manager, Talent Acquisition & Team Building
Sabrina Burguillos
Talent Acquisition / Training Specialist
Jacques Casseus
Sales Coordinator
Maritza Ibrahim